Refund Policy
Our policy on donations and how we handle refund requests.
Last updated: March 2026
1. Donations, Not Purchases
All payments made to Project Bayville are voluntary donations intended to support the costs of running the server — hosting, domain registration, and community infrastructure. They are not purchases of digital goods, game advantages, or services with any commercial guarantee or warranty. By donating, you acknowledge this distinction.
2. No Automatic Refunds
Due to the voluntary and non-commercial nature of our donation system, we do not offer automatic or unconditional refunds. Once a donation has been received and any associated perks granted, the transaction is considered complete.
3. Exceptions We Will Review
We will consider refund requests on a case-by-case basis in the following circumstances:
- Accidental duplicate payments (e.g. submitting a payment twice)
- Billing errors caused by the payment processor
- Payments made by a younger player without a parent or guardian's knowledge, where the parent or guardian contacts us to request a refund
All other refund requests are at the sole discretion of the Bayville staff team.
4. How to Request a Refund
To request a refund, contact a staff member via the Bayville Discord server within 14 days of the original donation. Your request should include:
- Your Minecraft username
- The transaction reference or confirmation number from your payment
- The reason for your refund request
5. Chargebacks
Initiating an unauthorized chargeback or payment dispute through your bank or payment provider — without first contacting us through Discord — may result in a permanent ban from the Bayville server and all associated community spaces. We take this seriously, as chargebacks cause administrative and financial harm to a volunteer-run community project.
6. PayPal and Stripe
If you made a donation via PayPal or Stripe, their respective dispute resolution and refund policies also apply. You retain the right to use those platforms' built-in processes, but we ask that you contact us first so we can resolve issues directly.
7. Contact
All refund requests and financial queries must be submitted via the Bayville Discord server. We do not operate a formal billing correspondence address.